Refund Policy

1. Overview

At Source Of Truth Labs, we strive to provide high-quality services and ensure customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our services.

2. Refund Eligibility

Refunds may be considered in the following situations:

• Service unavailability for more than 48 consecutive hours due to technical issues on our end
• Billing errors or duplicate charges
• Cancellation within 14 days of initial purchase (subject to usage limitations)
• Non-delivery of promised features or services as per the service agreement

3. Non-Refundable Items

The following are generally not eligible for refunds:

• Services already rendered or consumed
• Customization or development work already completed
• Third-party services or integrations
• Subscription fees for periods already used
• Setup or onboarding fees after service activation

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team at hello@sotlabs.net
2. Provide your account information and order details
3. Clearly state the reason for your refund request
4. Include any relevant documentation or evidence

Refund requests must be submitted within 30 days of the charge date.

5. Refund Processing Time

Once your refund request is approved:

• Processing typically takes 5-10 business days
• Refunds will be issued to the original payment method
• You will receive an email confirmation once the refund is processed
• Additional time may be required for the refund to appear in your account, depending on your financial institution

6. Partial Refunds

In some cases, we may offer partial refunds based on:

• The amount of service already consumed
• Time elapsed in the billing cycle
• Pro-rated calculations for annual subscriptions
• Specific circumstances of the refund request

7. Subscription Cancellations

For recurring subscriptions:

• You may cancel at any time
• Cancellation takes effect at the end of the current billing period
• No refunds are provided for the remaining time in the current billing cycle unless otherwise stated
• You will retain access to the service until the end of the paid period

8. Free Trials

If you cancel during a free trial period, you will not be charged. If you do not cancel before the trial ends, you will be charged for the subscription and standard refund policies will apply.

9. Disputes

If you disagree with our refund decision, you may escalate the matter by contacting our management team at hello@sotlabs.net. We will review your case and provide a final decision within 10 business days.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new policy.

11. Contact Information

For refund inquiries or questions about this policy: